Troubleshooting

These are the most common problems and what to do about them. If you cannot find the answer, take a screenshot of the error message and contact your TenantAdmin.

I do not get a code when signing in

1. Check that the phone number or email address is spelled correctly. If you get "Ingen användare hittades för den angivna kontaktuppgiften." (No user was found for the contact detail entered.), the detail is not registered at any company.
2. Wait a moment and tap Skicka koden igen (Send the code again).
3. Check your spam folder if you sign in with email.
4. If the problem remains: ask your TenantAdmin to check that your user is active and not paused.

More about signing in is under Signing in and out.

The code does not work

"Fel kod" (Wrong code), "Koden har gått ut" (The code has expired) and "Koden har redan använts" (The code has already been used) are all solved with Skicka koden igen. Use the latest code you received.

The scanner does not read the label

The app accepts what the scanner types into the Artikel Nr (Article no.) field, just as if you typed it by hand.

• If you get "Kunde inte läsa QR-koden – skanna igen." (Could not read the QR code – scan again.), the scanner dropped characters. Scan the label again from a slightly different angle.
• If it does not work at all, type the article number by hand. If Manuell scanning (Manual scanning) is switched on, you can then complete the pallet with Komplettera (Complete).
• If the label is damaged or dirty the code cannot be read. Wipe it, or print a new one.

Read more under Pallets.

Printing labels or the delivery list fails

You see Kunde inte skicka utskriften (Could not send the print job) or "Leveransen är godkänd, men utskriften kunde inte bekräftas." (The delivery is approved, but the print job could not be confirmed.)

1. Check that you are online.
2. Tap Testa igen (Try again).
3. If it fails again, the printing service (Cloudlabel) may be down or misconfigured for your company. Contact your TenantAdmin.
4. For an approved delivery list: print it again from History.

Changes get stuck in the queue

1. Open Ej synkat and check that it says Ansluten (Connected). If it says Offline, the network is missing.
2. Tap Synka nu (Sync now).
3. If you see Kunde inte synkas (Could not be synced), read the reason. The reasons are explained under Drafts and sync queue.

An order is missing from the list

• If it is a Utkast (Draft), it is under Utkast, not under Order.
• If it has been delivered, it is in Historik (History).
• If a colleague has deleted it, it is not shown in any list.
• If you created it offline and it has not synced yet, it exists only on your device. Check Ej synkat.

I was signed out on my own

Your company has switched on automatic sign-out after inactivity. An order that was open but not printed was saved as a draft, and unsynced changes are kept. Sign in again.